DBP CUSTOMS / AFTER-SALES

REFUND & CANCELLATION.

Last updated: 26 October 2026

Contact us promptly

If an item arrives damaged, defective or different from what was ordered, contact DBP Customs as soon as reasonably possible. Include your order reference, a description of the issue and clear photographs where relevant.

Cancellation requests

Contact us as soon as possible if you wish to cancel an order. Whether cancellation is possible may depend on whether the order has already been prepared, customised or dispatched. We will explain the available options for your order.

Returns, replacements and refunds

We will review reports of damaged, defective or incorrect items and explain the applicable return, replacement or refund process. Any approved refund will be handled through the original payment method where supported by the payment provider. Processing times may depend on the bank or payment provider.

Legal rights

This policy does not remove consumer rights or remedies available under applicable law.

How to request help

Owner action: This is a conservative draft, not a final business decision. Confirm your actual return window, who pays return shipping, rules for customised products, and refund process before publishing or accepting payments.